Frequently Asked Questions
How can I contact a Customer Service Representative?
Call us at our toll-free number 1-866-918-3956 or send an email to firstname.lastname@example.org.
Who should I notify in case of an address change?
Email us at email@example.com or call our toll-free number 1-866-918-3956.
Can I be included on your mailing list to receive printed catalogs?
Certainly. To automatically receive free printed catalogs, fill out our catalog request form.
Where can I download Acrobat Reader?
To download the most recent version of Adobe Acrobat Reader, visit the Adobe site.
Do you accept manuscripts?
Sleeping Bear Press is a publisher of quality children’s books. We publish a wide range of books, including board books, beginning readers, picture books, and select middle grade titles. We accept both fiction and nonfiction submissions. We are committed to the principles of diversity, equity and inclusion and welcome stories from diverse authors. Please visit our Submissions page for more information.
To whom should I direct questions concerning copyrights?
You can email us at firstname.lastname@example.org or call our toll-free number 1-866-918-3956.
I noticed a mistake in one of your books. Who should I notify?
To submit corrections, please send an email to email@example.com or call our toll-free number 1-866-918-3956.
Are your books distributed in Canada?
Yes. Please contact Saunders Book Company to receive our books in Canada. Visit their website at http://www.librarybooks.com.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has ten characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Do schools and libraries receive discounts?
Yes. For complete details, please refer to our Prices and Discounts page.
How do I request permission to use content from a Cherry Lake book?
Please refer to our Permissions page.