Frequently Asked Questions
How can I contact a Customer Service Representative?
Call us at our toll-free number 1-866-918-3956 or send an email to customerservice@cherrylakepublishing.com.
Who should I notify in case of an address change?
Email us at customerservice@cherrylakepublishing.com or call our toll-free number 1-866-918-3956.
Can I be included on your mailing list to receive printed catalogs?
Certainly. To automatically receive free printed catalogs, fill out our catalog request form.
Where can I download Acrobat Reader?
To download the most recent version of Adobe Acrobat Reader, visit the Adobe site.
Do you accept manuscripts?
Regretfully, we do not accept unsolicited manuscripts. As our publications are curriculum-based, we employ the use of a select panel of authors who are familiar with our needs and requests. To help you in your search, we suggest acquiring a copy of School Library Journal magazine. This monthly publication includes dozens of advertisements from publishers across the country. By flipping through the Journal, you can get an understanding as to what types of literature each company publishes, as well as obtain addresses and websites. Best of luck to you!
To whom should I direct questions concerning copyrights?
You can email us at customerservice@cherrylakepublishing.com or call our toll-free number 1-866-918-3956.
I noticed a mistake in one of your books. Who should I notify?
To submit corrections, please send an email to customerservice@cherrylakepublishing.com or call our toll-free number 1-866-918-3956.
Are your books distributed in Canada?
Yes. Please contact Saunders Book Company to receive our books in Canada. Visit their website at http://www.librarybooks.com.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has ten characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Do schools and libraries receive discounts?
Yes. For complete details, please refer to our Prices and Discounts page.
How do I request permission to use content from a Cherry Lake book?
Please refer to our Permissions page.